The app was tested and developed in cooperation with EMS professionals and provides the most accurate information about the caller by sending their location updates, complete medical profile, and basic pre-classification data (including next-of-kin contacts, mobile network, battery status and more). The app also provides an interface for online chat and video streaming. By combining all of this information provided, EMS crews can reach the patient in a far shorter period of time, thereby increasing the patient’s overall chances of survival. The app supports communication for callers with speech and hearing disabilities and was also developed to fully support Voice Over technology for blind users.
An important part of the app is the geofence-based reverse notification communication feature with static and dynamic content. And all with remote control over CMS or CAD.

Most emergency calls are not actually made through an emergency app. In most cases, however, the caller does have a smartphone with internet access. By using our web-built app – which can be activated in the caller’s phone via a smart link – the emergency operator has immediate access to important information from the caller without interrupting the standard telephone call:

• Online caller localisation
• Chat function with automatic translation, and real-time text function
• Photos and video from the scene of the incident

The NG-SOS dispatcher portal has been designed in cooperation with emergency line operation centres in response to their needs, enabling them to receive and share data obtained from the caller via a mobile app or through a smart link. The portal can work independently or in conjunction with the CAD already in use:

• An overview of calls from the mobile app with transmitted caller information (localisation, identification, classification)
• WebRTC initiation using a smart link or via the mobile app
• Video, automatically-translated chat, and real-time text with the caller
• Sending the caller instructions on First Aid procedures or navigation to the nearest AED
• Sharing all data with the responding crew or other rescue units
• Easily customised and connected to CAD

Remote content management of a national mobile app for emergency calls or sending direct notifications to users has never been easier. With a sophisticated CMS, you can easily update Points of Interest in the app without the need for millions of users to update the app themselves.
An important function is the unique reverse emergency notification system, which enables emergency alerts to be sent to all users within a selected area, with the added option to supplement the alert’s arrival with an alarm message tone and display a link to the national authorities designated websites.

The NG-SOS system is built on a robust backend solution that enables direct implementation within local operations management systems. All available functions can then be managed directly within the CAD system currently in use. The simple API has already enabled direct implementation within CAD systems in Austria, the Czech Republic, Slovakia and Hungary. The entire technology can be operated on the principle of a cloud solution or in the form of an on-premises solution.
The NG-SOS system is already in use in specific situations in various countries for the automated activation of first responders from the mountain and water rescue services.

The NG-SOS system uses a mobile app to warn of sudden crisis situations such as water supply contamination, epidemics, chemical leaks, unexploded ordnance and other dangers. It is thus an important component in the various means of alerting the population, such as sirens, emergency SMS alerts or Cell Broadcast. The source of the alert notification can be CAD (via Common Alerting Protocol). Alternatively, the alert can be entered directly through the CMS system, or the app can be integrated within other emergency call systems already in use.
The main advantages of adding a mobile app to a national public warning system are the speed of sending notifications (millions of notifications received within minutes) and the low operating costs (as the above are not charged as individual SMSes). Notifications can be supplemented by a link to a website with further instructions, or a direct link to the procedure or instructions in the mobile app. The system can work either with a database of registered users according to defined regions or with users' current locations based on the principle of Geofencing technology.

Sharing information with rescue crews has never been easier or more efficient. Data obtained during an emergency call direct from the scene of the incident can be easily sent to the responding crew or shared with other rescue units via a unique URL. Even without installing a mobile app, the emergency crew carrying out the rescue mission has the following vital information to hand:

• Incident localisation, with the possibility of direct navigation to the scene
• Incident classification and caller identification, including data transferred from CAD
• hotos and video from the scene

There is also a separate mobile app, with added features:

• Notifying crews of rescue missions via push notifications
• Summoning off-duty employees
• Communication with PSAPs including location sharing during the mission
• Internal documents and checklists
• Online connection to other responding units, including transfer of photos and videos